Frequently Asked Questions
Customer Service
I have a problem with a delivered order. What do I do?
135promos.com operates online only, but we are available via email or phone. Simply email service@135promos.com with your order number in the subject line and a short note detailing the problem and we will reply as quickly as possible.
I want to speak with a live person. How can I do this?
Simply log-in to your 135promos.com account and click CONTACT US for our phone number.
What are your hours of operation?
Our team is available from 7:00am to 5:00pm Pacific Standard Time, Monday through Friday.
Account / Billing
Can my company have more than one account with 135promos.com?
Yes. Only ASI & PPAI distributors may register for an account with 135promos.com.
I have terms with Logomark. Can I use them for ordering this product?
No. 135promos.com super prices are only available when ordered online and paid via Credit Card at the time of the order. Your credit card will only be charged upon shipment of your order.
Do you charge sales tax?
Yes OR No. Sales tax will be calculated after your order is placed. You will be emailed a reseller certificate following your first order. If this is completed and returned, in most instances sales tax will not be charged.
What about sales tax for orders shipping to California?
Maybe. Sales tax will not be charged for orders shipping to California provided that the distributor has a valid California Reseller certificate associated with your account. If a valid california reseller certificate is not on file with 135promos.com sales tax will be charged.
Is my billing and other information safe?
Yes. 135promos.com uses a secure connection with 128 bit encryption. No one will be able to access your data.
Can you send a rep out to my office?
135promos.com operates online only, but we are available via email or phone.
General
What does QCA Certified mean?
Quality Certification Alliance. Detailed Info: www.qcalliance.org
Can I find your products on ESP? Sage?
Yes. We maintain products on both of these sites.
Do you offer programs on these items?
No. 135promos.com has been designed to take care of your immediate needs only.
Will you source custom products for me?
We are committed to providing you the best deals online. High quantities (25K or more) may be available for overseas production but custom products are not available through 135promos.com.
Order Process
What is standard production time on the products?
Your order will be produced and shipped in 5 days or less from receipt of your approved paper proof.
Can I get rush production on my order? Cost?
This may change, but as of right now only standard production times of 3-5 days from receipt of your approved paper proof is available.
Will I receive a paper proof on my order?
Yes. For all 135promos.com orders you will receive an emailed paper proof. To speed your order into production simply reply to the email with "APPROVED".
Can I view my order history?
Night or day, your entire order history, tracking information and invoices are available at My Account .
Pricing
What letter is the pricing coded on?
All product prices are coded on a C. Setups are coded on a G
How much are Samples?
Random and black samples are FREE! Samples are limited to 2 per request.
Are these products available as blank items?
All samples may be random or blank. We will ship whatever is available at the time you place your order, almost always the same day you place your order.
Product
Can I purchase less than the first column quantity of an item?
No. The first quantity listed is the minimum order quantity available for purchase.
Can I purchase more than the end column quantity of an item?
Please do! Do to the extraordinarily low prices, we will only quote orders exceeding $25,000 net.
How are the items I am purchasing packaged?
Each item will list exactly how it will be packaged. Special packaging requests are not available at this time.
When will the item I want to purchase be restocked?
ASAP. 135promos.com will restock on a regular basis, however we do not guarantee availability of any item. All stock quotes are "live" and show exactly what is available at the time of your order.
Are these items Prop 65 Compliant?
Yes. All items are sourced, produced and decorated to adhere to Prop 65 standards and laws.
Do you have testing documentation on these items?
Yes. Tests are available by request. To request a test simply email test@135promos.com with the item number you would like to see..
Is there a limit to how many samples I can order?
Yes. Samples must be ordered two at a time using the website. 135promos.com reserves the right to limit sample requests.
Is blue ink available for the pens in your line?
No. At these extraordinarily low prices, products are only available exactly as listed on 135promos.com.
Are there USA Made Products in your line?
No. All products are decorated in the USA but are made in factories worldwide.
Are refills available for the pens I purchase from you?
Yes. In most instances high-quality refills are available at www.freerefill.com. Refills are not available for purchase through 135promos.com.
Shipping
How much will it cost to ship my sample order?
Samples ship FedEx Ground for FREE!
How much will it cost to ship my regular order?
When you place your order exact shipping costs will be calculated and shown. 135promos.com preferred shipper is FedEx.
Can I request a split shipment on my order?
Yes. Split shipments are available up to 2 locations. Please specify 2nd address and quantities in the shipping notes field when entering your order.
Can my order ship internationally?
No. Stay tuned, but at this time 135promos.com is only available for shipments to the good old USA.
Can I provide a 3rd party shipping account number for my order?
Yes. 135promos.com is happy to accept FedEx and UPS 3rd party shipping account numbers. We do not accept DHL account numbers. Simply enter your account during checkout and you are all set!
